Privacy Policy
What information we collect about parents and children, why we collect it, who helps us process it, and how you can access, correct or complain about it.
Read the privacy policy →Policy centre
How we operate.
Clear, plain-English policies covering privacy, safety, conduct, participation, cancellations and billing.
Published policies
Everything in one place
Effective 3 September 2026. General enquiries byron@fcgoldcoast.com. Child safety concerns safeguarding@fcgoldcoast.com. If a child is in immediate danger, call 000.
Website and Service Terms
The terms that apply when you use our website, create an account, enrol a child or purchase a program or membership.
Read the website & service terms →Cancellation, Refund, Credit and Wet-Weather Policy
What happens if we cancel, if the weather turns, if your child misses a session, or if you need to cancel a booking or membership.
Read the cancellations, refunds & wet weather →Child Safeguarding Policy
Our operational commitment to child safety: conduct standards, screening, supervision, boundaries, reporting and how concerns are handled.
Read the child safeguarding policy →Code of Conduct
What we expect from players, parents and guardians, coaches and staff, and spectators - and what happens if expectations are not met.
Read the code of conduct →Media, Photography and Video Consent Policy
Granular, opt-in consent for development video, private Hub sharing, team communications, website, social media and marketing - changeable at any time.
Read the media & photography consent →Medical, Emergency and Participation Policy
Disclosure obligations, medication and allergies, injury reporting, concussion principles, emergency response and participation limits.
Read the medical, emergency & participation →Complaints and Incident Reporting Procedure
How to raise a concern, what happens next, how we protect confidentiality, and your right to report externally at any time.
Read the complaints & incident reporting →Subscription and Billing Policy
How memberships, recurring payments, failed payments, price changes and receipts will work when billing goes live.
Read the subscription & billing →Parent and Guardian Consents
The consents we ask for, which are essential to participate, and which are optional and can be changed at any time.
Read the parent & guardian consents →These policies explain how we run our academy. They are written in plain English and are not legal advice. Our safeguarding commitment is also summarised on the child safeguarding page.